Shipping policy
Thank you for shopping with aloveya! Every item is personalized and made to order just for you. Here is what to expect after you place your order.
Processing Time
Because each gift is custom-made, please allow 2–5 business days for us to personalize, produce, and quality-check your order before it ships. Processing time is separate from shipping time. Orders placed on weekends or US holidays begin processing on the next business day.
Shipping Rates & Delivery Times (United States)
- Standard Shipping – $7.99: arrives 5–8 business days after your order ships.
- FREE Standard Shipping on orders of $100 or more.
- Express Shipping – $17.99: arrives 3–5 business days after your order ships.
Estimated total time from order to delivery: about 7–13 business days with Standard Shipping and 5–10 business days with Express Shipping. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or peak holiday periods. For holiday gifts, we recommend ordering early.
Where We Ship
We currently ship to addresses within the United States only.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Tracking information may take 24–48 hours to update. You can also check your order status anytime from your account.
Address Accuracy
Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible so we can update it before your order enters production.
Order Changes & Cancellations
Because every item is personalized, changes and cancellations are only possible before your order enters production. Please contact us as soon as possible if you need to make a change.
Lost, Damaged, or Delayed Packages
If your package is lost, arrives damaged, or is significantly delayed, email us at aloveya.com@gmail.com with your order number (and photos if the item is damaged), and we will help make it right.
Questions?
Email us at aloveya.com@gmail.com or visit our Contact Us page.